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How do I add Reporting Triage?

How do I add Reporting Triage?

Reporting Triage is an optional triage feature in the reporter flow, so that the reporters can choose between leaving a report of misconduct inside your SpeakUp system or be directed to an external site to raise a non-misconduct related complaint. 

 

To setup Reporter Triage:

  1. Go to “Access management” on the menu and click on “Channels”

  2. Click on the relevant Channel

  3. Scroll down to where it says Reporter Triage Options

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  1. Click ‘Add options’, and you will see more fields that you can configure:

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  1. By default the ‘SpeakUp section description’ and ‘Alternative section description’ are filled in. You can personalize the text to reflect your needs, bearing in mind that both these fields have a limit of 100 characters.

  2. In the field labelled ‘URL to redirect reporter to', you can add a link to an external site such as a products complaints page. Make sure that the URL you enter starts with http or https.

  3. Then click ‘Save options’

 

Now when you go to your channel URL and click ‘+ New report’, you will see this screen:

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Good to know

  • Like the Reporter Intake Form, Reporting Triage is only possible for reports made via web or app (not phone)

  • Reporting Triage is a feature accessible to Premium and Enterprise packages only, reach out to your account manager for further information.