How do I configure my data retention options?
As system administrator, you can define which fields should be cleared or kept when Issue manager users close an Issue and schedule the auto-anonymisation.
To configure which fields should be kept or cleared:
Go to “System” on the menu then select “Configurations”
Open the “Data retention” tab
You will see a list of all the fields in your system. By default, they’re all set to ‘keep’, except for the messages with the reporter and their attachments
You can amend for each field how you want the data to be processed after closing the issues
Good to know
SpeakUp offers default retention periods of 1 or 6 months, or 1, 2, 5, 7 or 10 years. You can also customise these periods. See here how to do it: How do I customise my data retention periods?
Important to know
You can always amend the data retention options, but they will only be available for issues for which the auto-anonymisation is not scheduled yet.