How do I customise a Channel’s language and translation settings?
To configure the translation settings:
Go to “Access management” on the menu, then go to “Channels”
Select the Channel you wish to manage
Click on the “Translation & language” tab located half way down the page
Channels will by default use the translation setting selected at Global level. You can change the default setting of the particular Channel by clicking the field and selecting the desired translation setting. More information on the translation settings can be found here: Overview of translation options
Below the Channel translation setting, you will see a list of possible languages offered by SpeakUp.
Under the column “Enable language,” select the languages in which you want to allow your Reporters to leave their message - English is by default always enabled.
Under the column “Enable translation to English”, if you untick the box of the respective language, you will disable the translation of the messages to and from English to be processed by our third party Translation Agencies. Please note that messages will always be translated when you have the setting machine translation. In the example below, Arabic will not be translated by our linguists:
Remember to click the button “Save languages” after changing the languages.
Good to know
For some languages, machine translation is not available, and only human translation; for some others, AI speech-to-text is not possible. We will keep exploring solutions to offer for more options. The channel page described above will always have an up-to-date overview.